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| Freelancer's CV |
| Professional with 5 years of experience in customer service & data processing |
| Experience |
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From June 2007 till date:
Patni Computer Systems Ltd (BPO) ‘VExecutive PROJECT: AD SALES of NBC Universal. « The project is about maintaining hierarchy of employees and providing access to the Open/Dispute Invoice to them « There are 3 tools used for providing access. ‘V HMT, MyCPA and open/dispute invoice « Mapping of data in Smartadmin to their respective groups. « Prepare Weekly report with details of tickets raised for access related issues and mapping done and send it to the client. « Maintain proper documentation for the process and update it regularly. « Co-ordinate with Technical team for special issues of access or tickets rose for problems in pulling reports. « Raise a CQ request if the access related issue cannot be done from my end. « Make power point presentations for different process and reports for other projects. « Received award for compliance in 2007 « Received Dream Team award for the year 2007 FROM DEC 2005 till June 2007: Patvin Engineering Pvt. Ltd ‘V Senior Executive & Administrator. Responsibilities « Implemented and Handling of ERP software ENCOMPASS since May 2006 « Handling internal client calls related to Desktop, Telecom and Network issues. « Provide a single point contact for the Technology needs of users « Prioritizing trouble calls depending on the severity level of the call. « Co-ordinate with the engineer to ensure each issue has been resolved. « Initiated a call track and follow up support to ensure faster resolution. « Design process manuals for presentation purpose. FROM JAN 2005 TILL DEC2005: Tracmail India Pvt. Ltd: - IT Helpdesk Executive System and Process Knowledge: understanding both the overall systems environment, such as system maintenance, workstation support, Internet connectivity and security services, as well as the specific products in use. Familiarity with alternative products and the nature of technical problems On time reporting Metrics: preparing Customer Statistics Report, Weekly Database Report, Daily Uptime Report, and Open Ticket Status Report FROM JULY 2003 TILL JAN 2005 RELIANCE INFOSTREAMS - Senior CRE (Customer Response Executive) « Handling telephonic customer queries from across the country for Reliance India Mobile (CDMA Bandwidth). « Ensuring time bound resolution to the customers within stipulated time (TAT). « Adhering to the organizational Service Level Agreement (SLA) at the time of providing accurate information to the customers. « Establishing and maintaining strong client relationships through quality focused resolutions. « Handling the team and taking moral responsibility of the performance in the absence of the Team Leader. « Compilation of Team MIS, which included Daily Call Reports, ACD Monitoring and Roster Management. |
| Education |
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Diploma in Computer's Technology through Shah & Anchor Kutchi Polytechnic in May 2003 securing 74%
Currently giving 8th Semester of BTech in computers from Rajasthan University (Distance Education) |
| Skills and projects |
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« Possessor of excellent verbal and written communication and interpersonal skills, with the ability to quickly learn and develop at all levels.
« Ability to handle multiple tasks simultaneously in a fast paced environment « Conceptual thinker with strong analytical and problem solving skills to effectively handle complex challenges « Energetic leader with results that reflect high levels of motivation, enthusiasm and strong focus « Excellent team builder, organizer, administrator and time manager with the ability to exhibit flexibility when required. « Extensive experience in working under pressure while having many immediate tasks to prioritize and complete within timescales. « Proactive solution provider who thrives on challenges. « Ability to learn and use complex systems and recommend enhancements for their improved performance. « Extremely hardworking and focused with my work activities. |
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